In 2022, Carson Group commissioned a research study investigating the experiences and perceptions of both women and men on the opportunities and challenges faced by female advisors in the financial services industry. The intent is to conduct this study annually, tracking year-over-year changes in the experience of women in wealth management – financial advisors, operations leaders and firm owners – as well as the perceptions of that experience by women and men alike.
Currently women make up more than half of the U.S. population, but less than a quarter of financial advisors.
reports that only 23.5% of Certified Financial Planning® professionals are women, a number that has stayed flat since the first study in 2013.1
In the broader world of financial advice, only 15-20% of advisors are women.2
finds that only one-third of advice firms surveyed had women in client-facing roles (while 88% had women in administrative or operations roles).3
In 2022, Carson Group commissioned a research study investigating the experiences and perceptions of both women and men on the opportunities and challenges faced by female advisors in the financial services industry. The intent is to conduct this study annually, tracking year-over-year changes in the experience of women in wealth management – financial advisors, operations leaders and firm owners – as well as the perceptions of that experience by women and men alike.
Currently women make up more than half of the U.S. population, but less than a quarter of financial advisors.
reports that only 23.5% of Certified Financial Planning® professionals are women, a number that has stayed flat since the first study in 2013.1
In the broader world of financial advice, only 15-20% of advisors are women.2
finds that only one-third of advice firms surveyed had women in client-facing roles (while 88% had women in administrative or operations roles).3
Carson believes that the financial advisors transforming families and communities by helping grow and protect their wealth should look more like the populations they’re serving.
of women and male allies who are committed to creating firm cultures where women thrive
to women joining and staying in financial planning
into our profession
for women in non-advisory roles into leadership or financial advisor roles
of the women we’re recruiting
Carson believes that the financial advisors helping transform our communities by helping families
grow and protect their wealth should look more like the populations they’re serving.
of women and male allies who are committed to creating firm cultures where women thrive
to women joining and staying in financial planning
for women in non-advisory roles into leadership or financial advisor roles
into our profession
of the women we’re recruiting
financial advice professionals
The survey sample was developed via self-selection through organic social media posts, email marketing, and digital ads targeted specifically to financial advice professionals. Survey responses were collected using Survey Monkey. Data regression analysis was performed by Michael Norton, PhD.
The interviewees were volunteers from the survey sample. Interviews were conducted, coded and analyzed by Melinda Hubbard, DBA, MBA.
In exchange for participation in the study, Carson donated to Rock the Street Wall Street, a financial and investment literacy program designed to bring both gender and racial equity to the financial markets and spark the interest of high school girls in finance careers. For each survey participant, Carson donated $5. For each interview participant, Carson donated $30. Carson then matched the funds for a total donation of $5,000 for a scholarship at Rock the Street Wall Street.
The survey sample was developed via self-selection through organic social media posts, email marketing, and digital ads targeted specifically to financial advice professionals. Survey responses were collected using Survey Monkey. Data regression analysis was performed by Michael Norton, PhD.
In exchange for participation in the study, Rock the Street Wall Street, a financial and investment literacy program designed to bring both gender and racial equity to the financial markets and spark the interest of high school girls in finance careers. For each survey participant, Carson donated $5. For each interview participant, Carson donated $30. Carson then matched the funds for a total donation of $5,000 for a scholarship at Rock the Street Wall Street.
Survey respondents indicated, however, that women in wealth management have additional barriers that men are less likely to deal with. In fact, 87.76% of survey respondents agreed with the statement: “Female advisors have different barriers to success than male advisors,” with only 4.78% disagreeing. While male respondents were somewhat less likely to agree with this statement (81.4% vs. 90.3%), a significant majority acknowledge the presence of unique barriers the same way their female counterparts do.
Beyond this survey, other contemporary research confirms these perceptions. Gallup’s most recent polling on the topic shows that while distribution of caregiving and household management tasks has equalized some in dual-earner households since 1996, women still carry the lion’s share of these tasks. The difference in childcare duties is particularly marked – with women taking the lead in 50% of households, compared to the 7% of households where men take the lead; 42% of households report an equal split in childcare.
Survey respondents indicated that within the general population, the tasks that male partners routinely take the lead on at home are car maintenance, yard work and investment decisions (though it is logical to assume that in a survey cohort of female financial advisors, she would take on more of this last task). These tasks generally require less frequent attention than those that women are still largely responsible for:
The second most common respondent-generated barrier for female advisors was unequal access to social networks, both within the firm and in the community. Several respondents referred to this as the “Old Boys Club,” which is generally defined as the loose social ties and interest-based connections shared by men, but not typically shared by women in the same profession. A 2021 study from Harvard University found that within corporate structure, these informal networks still exert a meaningful influence on the career advancement of women.5
There’s good news here: Though the most common barriers are easily identifiable, female advisors trust firm leadership enough to share their concerns about these barriers: 66.27% of respondents said they feel comfortable sharing obstacles to success with firm leadership.
Only 16.42% of respondents agreed with this statement: “Industry organizations and firms effectively promote a career as a financial advisor as attractive to female students.” 52.84% of respondents flatly disagreed with the statement, indicating an industry-wide self-awareness that the profession does a poor job promoting itself to new entrants – particularly young women.
Women, however, were significantly more pessimistic than men, with 57% strongly disagreeing or disagreeing with the statement above, as opposed to 39% of male respondents.
The factors that students use to determine the right career for them are multi-faceted. They often involve the input of family and friends, professors and guidance counselors. As students gain exposure to the industry through their undergraduate curriculum and as career counseling offices become more familiar with the role of financial advisor, the role of “marketing the profession” could fall more on higher education institutions.
An indication of how ineffective the industry and educational institutions are at marketing wealth management as a career choice came from the interviews. Virtually every woman interviewed came to the profession via an indirect route once their careers had already started. Many were brought in by their fathers or other relative, or were in adjacent professions such as banking.
Making students aware of the benefits of the profession before college is particularly relevant. After all, if a student is unaware the financial planning/wealth management profession exists, she’s unlikely to construct her major around the requisite skills for success for the role. Even the notion that outstanding financial planners and wealth managers must obtain a degree in a finance-based field presents a problem, as many students who want a career in a helping profession often gravitate toward psychology, social work or education.
Many of the women interviewed were attracted to the profession after seeing what a profound impact it could have on lives.
I was purely an administrative assistant. Once, I was invited by my boss into a client meeting with a man who had laid tile his whole life. But he and his wife saved, and he lived well below his means and he was going to be okay financially. This man did not see himself that way. He really saw himself as much less successful. As my boss is presenting this plan saying, “Not only are you going to be fine, you can do whatever you want to, within reason. You can live the retirement you want to live, you can give to the kids. You can leave a legacy.” And this man starts crying. Which there’s no chance my boss could have predicted that. He couldn’t have orchestrated that if he had wanted to. It just happened to work out that I was in that meeting. I was sold on the career for life.
Most women in financial advice shared in interviews that they love to help their friends and other people, how they love personal finance, and find this industry to be a great fit. They see this industry as a “positive industry where you get to make a positive impact on other people’s lives.” These talking points about transforming lives and helping people are not clearly articulated to potential entrants to the profession.
Only 16.42% of respondents agreed with this statement: “Industry organizations and firms effectively promote a career as a financial advisor as attractive to female students.” 52.84% of respondents flatly disagreed with the statement, indicating an industry-wide self-awareness that the profession does a poor job promoting itself to new entrants – particularly young women.
Women, however, were significantly more pessimistic than men, with 57% strongly disagreeing or disagreeing with the statement above, as opposed to 39% of male respondents.
The factors that students use to determine the right career for them are multi-faceted. They often involve the input of family and friends, professors and guidance counselors. As students gain exposure to the industry through their undergraduate curriculum and as career counseling offices become more familiar with the role of financial advisor, the role of “marketing the profession” could fall more on higher education institutions.
An indication of how ineffective the industry and educational institutions are at marketing wealth management as a career choice came from the interviews. Virtually every woman interviewed came to the profession via an indirect route once their careers had already started. Many were brought in by their fathers or other relative, or were in adjacent professions such as banking.
Making students aware of the benefits of the profession before college is particularly relevant. After all, if a student is unaware the financial planning/wealth management profession exists, she’s unlikely to construct her major around the requisite skills for success for the role. Even the notion that outstanding financial planners and wealth managers must obtain a degree in a finance-based field presents a problem, as many students who want a career in a helping profession often gravitate toward psychology, social work or education.
Many of the women interviewed were attracted to the profession after seeing what a profound impact it could have on lives.
I was purely an administrative assistant. Once, I was invited by my boss into a client meeting with a man who had laid tile his whole life. But he and his wife saved, and he lived well below his means and he was going to be okay financially. This man did not see himself that way. He really saw himself as much less successful. As my boss is presenting this plan saying, “Not only are you going to be fine, you can do whatever you want to, within reason. You can live the retirement you want to live, you can give to the kids. You can leave a legacy.” And this man starts crying. Which there’s no chance my boss could have predicted that. He couldn’t have orchestrated that if he had wanted to. It just happened to work out that I was in that meeting. I was sold on the career for life.
Most women in financial advice shared in interviews that they love to help their friends and other people, how they love personal finance, and find this industry to be a great fit. They see this industry as a “positive industry where you get to make a positive impact on other people’s lives.” These talking points about transforming lives and helping people are not clearly articulated to potential entrants to the profession.
For women in wealth management, critical evidence of access to advancement comes in the form of existing women in leadership. Nearly three quarters of respondents (73.65%) said that women were part of their firm leadership, with very little difference reported by men and women.
While the survey responses indicate the presence of women in leadership, the comments indicate that there are few.
Intentional career pathing within firms can help ensure visible opportunity for all firm employees – men, women, advisor and operational. The firms of 58% of the respondents have implemented some sort of career pathing opportunities within their organizations. When that number is broken down by how each gender sees it, however, 55.1% of women believe this is true, compared to 72.1% of men. Career pathing and thinking through intentional advancement for all firm employees is a positive step forward.
A more troubling finding concerns the perception among female advisors that their gender plays a role in receiving offers for joint work with other advisors, a factor in long-term advancement. In response to the statement “Financial advisors rarely take gender into account when seeking partners for joint work,” only 17% of all respondents strongly agreed or agreed and over half of female respondents (54%) either strongly disagreed or disagreed. Females were significantly more pessimistic than male advisors. This may also indicate a belief that male advisors don’t often see female advisors as a viable option upon transitioning their book of business.
The first part of each interview included a discussion about what caused women to stay in the industry and helped them to thrive.
What is immediately obvious in the conversations is that it was often the small, but intentional, choices of the firm that meant the most. Most women shared stories about being included in meetings, being assigned major projects, and empowered to take on more responsibility. Often this direction comes from male superiors and colleagues.
Women were proud to be recommended for educational opportunities, recognized through industry awards, and being nominated to be part of industry study groups. Other factors were more subtle. Women feel accepted and appreciated when they are seen as a trusted resource within their office, when they feel as though their voices are heard and respected, and when others advocate on their behalf. Importantly, women feel accepted and appreciated when they are believed and supported when others behave inappropriately.
While the survey did not specifically mention harassment, hostile work environment or assault, it came up often during the interviews as one of the primary reasons women choose to leave the profession before they’ve achieved the success they want. From demeaning language in the office to inappropriate physical advances, nearly every female interviewee had a story to share.
Multiple women shared being mistaken for the assistant, and often treated as one even when her role was clarified. One woman was told by a male superior that becoming an advisor was a “bad move” for a working mom, discouraging her from even joining the industry.
Other women said they received discouraging remarks about their physical appearance or clothing. One respondent was told she would never make it because she was not pretty enough. Another was called an inappropriate name when it was her turn to speak in her study group, prompting laughter from other men.
Another recurring response highlighted the importance of safety for women at events. The general rule shared repeatedly in the interviews is that if an event involves alcohol, women did not feel safe to stay past 9 p.m. Some women said they skip events after dinner as a general rule, seeing this as a loss of important networking time, but required for their safety.
I was at a meeting with all the management team and I said “Hey, guys. Great, great day. I’m going to go up to my room.” Someone I knew as an acquaintance followed me into the elevator…all of a sudden I feel my hair being stroked and pulled at. And when the elevator doors opened he grabbed my arm and tried to pull me out onto the floor. That was appalling. I had to work with this person every day and I never felt seen as an equal because he felt that he could do something like that.
This indicates what all seasoned advisors know: Developing your client acquisition pipeline gets easier over time, not only because the advisor becomes a more skilled prospector who better understands what types of clients will most benefit from her practice, but because the advisor’s social and professional network compounds over the years, creating a more opportunities for referrals.
It also indicates that the fear of prospecting may, in fact, serve as a barrier to entering the profession for female students. Naturally, everyone wants to pursue a career that aligns with their skills and aptitudes. If a student is uncertain in her ability to “sell” her services and expertise, as most college graduates (male and female) are, she’s less likely to pursue that career path.
This presents the industry with an opportunity to educate female students entering the profession that business development not only gets easier, but also may not actually be the obstacle that they think.
This indicates what all seasoned advisors know: Developing your client acquisition pipeline gets easier over time, not only because the advisor becomes a more skilled prospector who better understands what types of clients will most benefit from her practice, but because the advisor’s social and professional network compounds over the years, creating a more opportunities for referrals.
This presents the industry with an opportunity to educate female students entering the profession that business development not only gets easier, but also may not actually be the obstacle that they think.
There was a significant variance between how male and female advisors perceived the role of gender when clients select an advisor. Only 13% of women expressed agreement that clients rarely take an advisor’s gender into account, compared to 21% of men. A full 70% of women and 49% of men disagreed with the statement.
Female advisors also became more inclined to agree that they had equal access to prospecting opportunities with experience – but only to a point. Those with more than 20 years of experience are more likely to believe they’re at a disadvantage when it comes to prospecting support than those with 11-20 years of experience.
Female advisors also became more inclined to agree that they had equal access to prospecting opportunities with experience – but only to a point. Those with more than 20 years of experience are more likely to believe they’re at a disadvantage when it comes to prospecting support than those with 11-20 years of experience.
Interestingly, neither gender, age nor industry experience was the primary difference maker when it came to the belief of a female advisor that she had equal opportunities for prospecting. What compensation model the female respondent worked within was the single most predictive factor of her perception of equal opportunity.
Women working within a model where they earned based on assets under management were significantly more likely to agree that they had equal opportunity to prospecting than all other compensation models. Salaried advisors are the least likely to believe they’re getting a fair shake.
That said, the interviewees articulated a strong aversion to a commission-only compensation model and regarded it as a significant barrier to entry of the profession. Female owners shared their lack of desire to sell, instead choosing to grow their firms exclusively through referrals. According to these women, this referral model serves them well. The move toward fee-based services may be more attractive to women, according to interviews. It would appear the move towards this model is limited to a particular client base and far from being widely adopted. Until it is, firms would do well to find a way to capitalize on the relationship-building skills of their female advisors.
While both men and women agree that underrepresentation of women in financial services is a problem, the gap in their agreement on these action questions indicates that they don’t agree on why. The two areas where misalignment in perceptions appears are firm/industry behavior and the acknowledgment of bias.
Firm/industry behavior refers to the actions being taken by the respondent’s firm or the industry at large to address underrepresentation of women. More male respondents seemed to feel that their firms and the industry were taking the right steps and seeing results.
In response to the statement “the firm I work for has implemented career pathing opportunities for female advisors,” 72% of male respondents either strongly agreed or agreed as compared to 55% of female respondents, indicating that those who would most benefit from transparent career pathing are not seeing the availability of those opportunities. Similarly, more men feel that their firms are doing a good job promoting the profession to female students, 27.9% of men agreed that “Industry organizations and firms effectively promote a career as a financial advisor as attractive to female students,” compared to 14.4% of women, who were once the female students the industry was trying to recruit. And when it came to the firms where they worked, more male respondents felt that their firms were successful at creating equal opportunity for both male and female advisors (76.7% vs 61.4%).
One male advisor expressed his challenges to recruit female advisors even when actively pursuing them.
While both men and women agree that underrepresentation of women in financial services is a problem, the gap in their agreement on these action questions indicates that they don’t agree on why. The two areas where misalignment in perceptions appears are firm/industry behavior and the acknowledgment of bias.
Firm/industry behavior refers to the actions being taken by the respondent’s firm or the industry at large to address underrepresentation of women. More male respondents seemed to feel that their firms and the industry were taking the right steps and seeing results.
One male advisor expressed his challenges to recruit female advisors even when actively pursuing them.
One survey respondent summed up the most likely actions when providing her thoughts on what firms need to focus on:
The first five of these was mentioned more frequently than more commonly implemented initiatives like focused recruiting and sexism training. The sixth was the primary solution derived from interviewees.
Women who are already experiencing this flexibility, and can set their own hours and craft their own schedules, cite that as one of the best things about the profession.
It is important to note that women are not asking for fewer hours. They clearly understand the need to work hard and work long, but they are looking for the opportunity to determine when they work those hours. The size of the firm can impact the availability of flexible work schedules. Small, independent offices are either fully on board or firmly against flexible schedules, depending on the leadership. Large offices seem to be slow to adapt, according to interviewees.
Women are looking for guidance in their careers and in their practices. In the interviews, most women talk about successes often brought about through male mentorship, including helping guide them through early career challenges, learning strategic networking, and introducing them to important connections. This highlights the importance of male participation in mentoring women for success. After all, they comprise the vast majority of firm leadership across the industry.
As the research indicated, newer and younger advisors (men and women) view prospecting as a significant barrier. Understanding that this perception declines with experience, focused mentoring around prospecting can help address this issue. More and more firms are developing a “team” approach to prospecting, with junior advisors as client relationship managers or servicing advisors.
In this structure, there may be less of an emphasis on business development – or the sales-focused approaches that many in the survey expressed an aversion to – in the early years of an advisor’s career. In addition, creating a narrative that views the advisor–client relationship as an alliance engaged in pursuing the goals and dreams of the client reframes business development as a process of consulting, offering solutions and gaining alignment rather than “overcoming objections” and “closing the deal.”
In terms of visibility, women often discuss the lack of role models in the industry. One woman shared her experience of a recent meeting:
Career pathing is just as important for those already in an advisor role. When you come in as an associate advisor, what’s required to get your own book of business? What’s required to manage a team? What certification, knowledge and achievements does an advisor need to reach the next level? Even without drawing out an individual career path for each team member, being able to show a general journey with clear thresholds – both for advisors and non-advisors – provides clear expectations, sets everyone up for high performance, offers ongoing motivation and gives people-leaders clear discussion points in employee coaching and reviews.
With instances of discrimination/sexism being the No. 1 write-in by respondents when asked about barriers (47% of mentions), and second place going to mention of the “Old Boys Club,” (16%), there’s no way to complete this study without mentioning the impact of gender-based discrimination is still at play in the financial advice industry. While some embrace bias education programs, the Harvard Business Review found in its 2021 article that most bias trainings are largely ineffective, stating:
But with near universal agreement among respondents (91%) that the underrepresentation of women in wealth management is a problem that should be taken seriously, 65% agreeing that it’s one of the most urgent issues facing the industry, and 60% believing that current industry efforts are ineffective, the conclusion is that there’s still much to be done. Much of the work will fall on individual firms thoughtfully crafting policies addressing flexibility, education support, mentorship, intentional advancement of women, and, of course, sexism in the workplace.
This profession can be a wonderful one for women. Despite negative experiences in the industry, every female interviewee expressed a love of the work. Each felt they had found a way to make this industry the perfect fit for them. It will take significant effort and intentional actions on the part of women and men before we reach parity between the sexes in financial services. One interviewee put the imperative to do so succinctly:
—Interview Participant