Q&A with In|Vest Speaker Aaron Schaben of Carson Group
Q: How have you seen technology change the financial services industry over the last five years?
AARON SCHABEN: We’ve become used to companies like Amazon, Uber, Google, Facebook — any of the cool companies that have changed our lives. How much has finance truly changed over the last five years? When I ask this question, what most people say is that they no longer have to go to their bank because they have remote check deposit.
These companies are changing client expectations across industries. With fewer advisors and increased expectations from consumers, firms have to have client data to provide an experience that allows us to deliver a more customized relationship — a more customized touch with fewer humans.